Product support
info@fraudlayer.net
For technical issues, integration help, billing questions, and general product enquiries.
Company & partnerships
info@konnecte.com
For business partnerships, press enquiries, and communication addressed to KONNECTE LTD.
What we can help with
Include a brief description of your topic to help us route your message to the right person.
API & Integration
Help setting up the REST API, Shopify app, WooCommerce plugin, or custom integrations.
Billing & Subscriptions
Questions about your plan, invoices, payment methods, or upgrading.
Fraud detection
Understanding trust scores, risk signals, alerts, and fraud network intelligence.
Enterprise & Custom plans
Volume pricing, SLA agreements, dedicated support, and custom integrations.
Privacy & Data
GDPR rights requests, data deletion, or privacy policy questions.
General enquiries
Anything else — we're happy to help.
Response time
We aim to respond to all enquiries within 24–48 business hours. Enterprise customers on paid plans receive priority support.
Registered office
KONNECTE LTD124 City Road
London EC1V 2NX
United Kingdom
Ready to stop fraud?
Sign up for free and get your first order assessments in minutes. No credit card required.